Hanoi
Mai Hoang Service Center - 241 Phố Vọng, Hai Bà Trưng, Hanoi
Tel: 024.3628.5868- Fax: 024.3.6285867
Da Nang
Mai Hoang Service Center: Lot 10 Hoang Thi Loan, Ly Chieu District, Da Nang City (Opposite Da Nang People's Committee Hospital)
Tel: 0236.3611788-0236.3611688
Ho Chi Minh City
Mai Hoang Service Center - Lot 54, Street 2, Tan Tao Ward, Ho Chi Minh City
Tel: 0973196066
1. Products Eligible for Warranty
- The product is within the warranty period.
- It does not violate the warranty conditions set by the manufacturer.
- The serial number label on the product must be complete and intact, not faded, erased, or forged.
- The product serial number must be searchable on Akko Web and must be in the Mai Hoang Service Center software database.
2. Products Not Eligible for Warranty
- Incorrect use or improper installation.
- The serial number and part number of the product do not match the product history.
- Warranty labels or barcodes on parts are torn, erased, or forged, or not present or not searchable on Akko web or not in the Mai Hoang Service Center software.
- Physical damage to the product, also known as objective or subjective faults due to improper handling or use, such as cracks, breaks, missing parts, scratches, dents, burn marks, burnt smell, IC or component damage, moisture, warping, breakage, circuit damage, rust, faded barcodes, bent, broken, or misaligned products.
3. Warranty Period
Depending on the service center's availability at any given time, the average turnaround time is 3-5 working days. In cases of force majeure or lack of replacement products, the time may be longer (Service center staff will provide specific updates to the customer).
- Customers can bring the product directly to the Akko service center listed in section 1.
- For customers in remote areas who cannot visit the Akko service center directly, they can send the product via a shipping company for warranty service. Note: Customers must clearly indicate the sender's information and the product's fault condition (and prepay shipping fees to the shipping company).
(Customers only need to bring the product to the service center, no need for packaging or purchase documents, as long as the product meets the warranty policy in section 2.)